NoScams
Amazon recall and refund text scam
Updated October 23, 2026
The text people are getting
Dear Amazon Customer, […]
This update applies to an item recorded in your February 2026 order (Order No. [order number]). […]
Please stop using the item for now. […]
Please follow the link below to review recall details and request a refund online. […]
Customer safety remains a priority. […]
Amazon Account Support Team
As reported by Fox News CyberGuy, May 2026.
You ordered this item in June 2025. We are recalling the item ... due to quality and safety issues. […]
As reported by WBAY (sender called itself the "Amazon Safety Team"), August 2025.
How to tell it's a scam
- A recall or refund you have to claim through a link. The FTC warned in July 2025 about texts offering refunds for Amazon purchases that supposedly failed a "routine quality inspection."
- A made-up team name. "Amazon Safety Team" and "Amazon Account Support Team" sound official, but anyone can sign a text that way.
- The link isn't Amazon's. One version used a cutt.ly short link. Amazon's own short links use amzn.to or a.co.
- It wants payment or card details for a "refund." Getting money back doesn't require typing in your card number on a page you reached from a text.
What Amazon actually does
Amazon says it won't ask for sensitive information outside of Amazon's website or app, and that it only takes payment in its app, on its website, or in its stores. Amazon does send real texts, like delivery updates, so it suggests turning on notifications in the Amazon app: if a message is real, you'll find the same information there.
If you tapped the link or paid
- Only opened the page? Close it and don't enter anything.
- Entered card details? Call your bank or card company using the number on your card. Ask them to block the card and dispute any charge.
- Entered your Amazon password? Change it in the Amazon app or on amazon.com, and turn on two-step verification.
More detail: what to do if you clicked a scam link.
Report it
- Report it to Amazon. Customers can use Amazon's self-service scam reporting; if you're not a customer, Amazon says to email [email protected].
- Forward the text to 7726 (SPAM), then delete it.
- Report it to the FTC at ReportFraud.ftc.gov.
Questions
Does Amazon text you about recalls?
Don't trust a link in a text to tell you. If there's a real recall on something you bought, you can confirm it by signing in to Amazon yourself, in the app or at amazon.com, and checking your orders and messages.
I don't remember ordering that. Is my account hacked?
Probably not. These texts are sent at random and the "order" is made up. Still, if you're worried, sign in to Amazon by typing the address yourself and look at Your Orders.
What if I entered my Amazon password?
Change it right away on amazon.com or in the Amazon app, turn on two-step verification, and change the password anywhere else you used it.