Does Amazon text you?

Updated October 31, 2026

Yes, Amazon does text you, but only for things you set up: shipment updates you opted in to, which Amazon's terms say come from 262966, and security codes when you sign in. Amazon says it never asks by text for personal information, payment details, gift card codes or a call to a phone number, and that it doesn't send text messages about recalls. A surprise Amazon text about a recall, a refund or a job offer is very likely a scam. For a text about a suspicious purchase or an order, check in the Amazon app or on amazon.com yourself: if it isn't there, Amazon says the message is a scam.

When Amazon really texts you

Amazon sends real texts, so an Amazon text isn't automatically a scam. According to Amazon's own help pages, these are the texts you can expect:

Real Amazon text	How it starts	Sent from
Shipment updates when a package has an exception or delay	You turned on "Shipment updates via text" in your account and replied YES to Amazon's confirmation text	262966, per Amazon's text terms
A security code to sign in or reset your password	You were signing in with two-step verification, or you asked to reset your password	Amazon's help pages don't list a number for these

Amazon's terms say you can text HELP to 262966 for help and STOP to 262966 to cancel shipment texts. You can also turn them off in your account settings, under "Shipment updates via text."

The Amazon app's own notifications are another way to check. Amazon suggests turning them on, so the app itself can confirm whether a message about your order is real.

What a real Amazon text never does

Amazon's help pages say a real Amazon text will never:

Ask for personal information, payment details or gift card codes.
Ask you to call a phone number.
Tell you about a recall. Amazon says plainly that it does not send text messages about recalls.
Ask for your password or a one-time code. Amazon says no real Amazon message will ever do that.
Ask you to pay outside Amazon's own website or app.

Common fake Amazon texts

These are the "Amazon" texts that Amazon, the FTC and law enforcement warn about. Real Amazon messages don't look like this.

Recall and refund texts. A text says something you bought was recalled and offers a refund through a link. The FTC warned about these in July 2025, and Amazon says it doesn't text about recalls. The wording people get.
"Suspicious purchase" or account problem texts. A text or call says someone made a purchase on your account, then tells you to call a number or tap a link. The Norfolk Sheriff's Office in Virginia, passing on an FTC warning, says to ignore the number in the message and check through Amazon's app or website instead. Amazon says that if the activity isn't in Your Orders or the Message Center, the message is a scam.
Fake order confirmations. Amazon says reports of scam texts about fake orders nearly doubled in September 2024. If you don't see the order in your account, you didn't place it.
Job offer texts. Amazon says recruitment scams arrive through unofficial channels such as texts, promise unrealistic pay and ask for personal details or money. Malwarebytes described a June 2026 wave offering "high-paying, low-effort" remote work in Amazon's name. Real Amazon jobs never ask for upfront payment. More on job offer text scams.
Unexpected codes. A code you didn't ask for, followed by someone asking you to send it back, is an attempt to get into your account. What to do if you shared a code.

How to check an Amazon text safely

Don't tap the link and don't reply. Open the Amazon app, or type amazon.com into Safari yourself, and look at Your Orders and the Message Center. If Amazon really needs something from you, it will be there.

If you still want to talk to Amazon, use the customer service contact in the app or on amazon.com, not a number from the text. Amazon also says to look closely at links: misspellings, extra characters or a web address that isn't on amazon.com are warning signs.

Fake delivery texts use other carriers' names too. Does UPS text you? · Does FedEx text you? · How to tell if a USPS text is real

If you already tapped the link or replied

You entered your Amazon password: change it right away in the Amazon app or on amazon.com, turn on two-step verification, and change the password anywhere else you used it.
You entered card details or paid: call your bank or card company using the number on your card, and ask them to stop or reverse the charge.
You shared a code or personal details: follow what to do if you clicked a scam link.

Report it

Tell Amazon: if you're a customer, use the self-service tool on Amazon's scam help pages to report something suspicious. If you're not a customer, email [email protected].
Forward the text to 7726 (SPAM) so your carrier can block similar messages, then delete it. How to report spam texts on iPhone.
Report it to the FTC at ReportFraud.ftc.gov.

Questions

Does Amazon text you about recalls or product recalls?

No. Amazon's scam help page says it does not send text messages about recalls. If something you bought is really recalled, you'll find it by signing in to Amazon yourself and checking Your Orders and the Message Center. A recall text with a refund link is a known scam that the FTC warned about in 2025.

Does Amazon text you about suspicious activity or purchase attempts?

Don't trust a text that says so. Amazon says that if a message mentions activity you can't find in Your Orders or the Message Center, it's a scam, and it never asks by text for personal or payment details or for you to call a number. Open the Amazon app or type amazon.com yourself and look there.

Does Amazon text you codes?

Yes, but only when you ask for one. Amazon can text a security code when you sign in with two-step verification or reset your password. Amazon says no real Amazon message will ever ask you for your password or a one-time code, so never read or send a code to anyone. If a code arrives when you didn't try to sign in, don't share it, and change your Amazon password in the app or on amazon.com.

Does Amazon text you about jobs or remote job opportunities?

Be very careful. Amazon says recruitment scams reach people through unofficial channels such as text messages, and that real Amazon jobs never require an upfront payment. Look for openings on Amazon's official jobs site instead of answering a text that offers easy, high-paying remote work.

Sources

Facts checked October 31, 2026.