SunPass "unpaid toll" text scam

Updated October 23, 2026

The text people are getting

Sunpass: Our records indicate that you have an unpaid toll trip. Please make an online payment at sunpasstollfees[.]com to avoid excessive late fees.

As reported by FOX 13 Tampa Bay, June 2024. Links are disabled.

How to tell it's a scam

It came from a regular phone number. Real SunPass texts only come from 786727. The text above came from a number with a Canadian area code, according to FOX 13.
It asks you to pay through a link. SunPass says it never asks for a payment or any action on your account by text.
The web address isn't sunpass.com. Scam texts send you to look-alike sites like sunpasstollfees[.]com. Florida's attorney general has shut down several of these fake sites, and new ones keep appearing.
A threat of late fees. The text pushes you to pay now to avoid "excessive late fees."

What SunPass actually does

SunPass texts only from 786727, and it emails only from [email protected] or [email protected], according to the Florida Times-Union. It doesn't ask customers by text to make a payment or take immediate action on their account. To see what you really owe, log in at sunpass.com, typing the address yourself.

If you tapped the link or paid

Only opened the page? Close it without entering anything, then report and delete the text.
Entered card details or paid? Call your bank or card company using the number on your card and ask them to block the card and dispute the charge.
Entered your driver's license number or other personal details? Go to IdentityTheft.gov for a recovery plan.

The full checklist is in what to do if you clicked a scam link.

Report it

Forward the text to 7726 (SPAM) so your carrier can block the sender. How to report spam texts on iPhone.
Report it to the FTC at ReportFraud.ftc.gov.
In Florida, you can also report it to the Florida Attorney General at MyFloridaLegal.com.

Questions

Does SunPass send text messages?

Yes, but only from 786727. SunPass says it never asks for a payment or any action on your account by text, so a text asking you to pay, from any number, isn't from SunPass.

How do I check if I really owe a SunPass toll?

Type sunpass.com into your browser yourself and log in to your account. Don't use a link or phone number from the text.

I paid on the site from the text. What now?

Call your bank or card company using the number on your card and ask them to stop the charge and replace the card. Then follow what to do if you clicked a scam link.

Sources

Facts checked October 23, 2026.